ISO 9001:2000
          QUALITY MANAGEMENT SYSTEMS
ISO (The International Organisation for Standardisation) is a worldwide federation of national standards bodies (ISO member bodies).

          The Standard
The ISO 9001:2000 Standard is a certification of an organisation's quality management system focusing on the business framework, with an emphasis on processes, management and the measurement of continual improvement. It requires more involvement from senior management and is directed at the processes of management and customer satisfaction, rather than simply emphasising routines and procedures.

          Benefits
An effective quality management system provides a structured and systematic approach to help achieve the company's aims and objectives.

It helps to streamline business processes and improve self governance.

Achievement guarantees the following:

• Improvements in service quality
• Increased customer satisfaction
• Improved productivity, reduced waste
• Certain regulatory, contractual or client groups require it as a condition of tender